Refund policy
Thank you for shopping at Petzio.shop. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items - The following items cannot be returned:
- Used or damaged products caused by misuse.
- Personalized or customized items.
- Clearance or final sale items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue quickly.
Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
Order Cancellations Orders may be cancelled only before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact Us If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page or by email. Our customer support team will respond as soon as possible.