1. Where do you ship?
We currently ship across the United States. Shipping availability may expand to additional locations in the future.
We currently ship across the United States. Shipping availability may expand to additional locations in the future.
2. How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery time is 5–12 business days, depending on your location.
Orders are processed within 1–3 business days. Estimated delivery time is 5–12 business days, depending on your location.
3. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email so you can track your package at any time.
4. What is your return policy?
We offer a 30-day return policy on eligible items. If you're not completely satisfied with your purchase, please contact our support team for assistance.
We offer a 30-day return policy on eligible items. If you're not completely satisfied with your purchase, please contact our support team for assistance.
5. What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item. We'll arrange a replacement or refund.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item. We'll arrange a replacement or refund.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for secure and convenient checkout.
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for secure and convenient checkout.
7. How can I contact Petzio.shop?
You can reach our customer support team through our Contact Us page or by email. We aim to respond within 24 business hours.
You can reach our customer support team through our Contact Us page or by email. We aim to respond within 24 business hours.